Front Office Manager

2024-12-28

Niseko Alpine Developments (NISADE) is looking for a Front Office Manager to oversee all duties related to front desk operations in Niseko, Japan. This full-time position requires strong communication skills and effective leadership abilities, to manage the day-to-day activities of the front office and guest services operations. Key responsibilities include: - Managing inter-department communications and staff scheduling - Ensuring high levels of guest satisfaction by responding promptly to guest requests and complaints - Organizing regular staff meetings and briefings to ensure ongoing communication - Training staff to demonstrate exemplary service behaviors - Collaborating with management to develop and implement operational strategies - Maintaining communication with housekeeping and ensuring established procedures are followed - Conducting daily reports to ensure smooth operations and staff training - Addressing guest problems and complaints with the support of the leadership team - Fostering a commitment to excellence among staff and focusing on the guest experience. Requirements for this role include: - Native level Japanese (verbal and written) and business-level English proficiency - Proven experience in supervising and training staff - Excellent leadership skills and emotional intelligence - Ability to manage stressful situations and work under pressure - Adaptable and able to handle multiple tasks while maintaining detail orientation. The Front Office Manager position at NISADE is vital for maintaining operations and ensuring exceptional guest service in a hospitality setting. The ideal candidate should possess strong leadership and communication skills, along with a commitment to fostering a collaborative and guest-centered work environment. Competitive salary packages, benefits, and opportunities for professional development are included.

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